Our office uses Ram Elements in tandem with Revit in our workflow. We have recently been attempting to update our Bentley software to work with Revit 2017. I have installed the Revit plugin (ismr10010013en) and the Structural Synchronizer (ssync10010032en) and successfully created an ism.dgn file from a Revit 2017 project that opens in the synchronizer. The engineer working with me has installed the most recent version of Ram Elelments (re130500227en) yet he cannot open the new ism.dgn files I've made for him. The error he receives in Ram Elements is that he "could not create ISM Interface 6.0". Can anyone tell me what we are missing? We had no problems with the previous year's versions designed for use with Revit 2016.
EDIT: It turns out that the order of Bentley file installation and prompt re-start of computer when asked may be very important. The engineer in question may have had a corrupt install of Synchronizer as a re-install fixed the issue. Our company policy will include a strict order of installation on these programs to insure they install correctly from now on.